Student Services

Academic Affairs Mission Statement

Phone: (540) 568-6616
Website: http://www.jmu.edu/acadaffairs

The Division of Academic Affairs is a community of scholars engaging students in the collaborative construction and application of knowledge through intellectual pursuits in teaching, learning, research, inquiry, creative activity and service.

Administration and Finance Mission Statement

Phone: (540) 568-6434
Website: http://www.jmu.edu/adminfinance

The Division of Administration and Finance is committed to the preparation of students to be educated and enlightened citizens who will lead productive and meaningful lives. The division supports the university’s commitment to excellence by empowering our staff to communicate effectively with the university community and provide proactive approaches to satisfy customer expectations.

Student Affairs Mission Statement

Phone: (540) 568-3685
Website: http://www.jmu.edu/studentaffairs

To engage all students in accessible and inclusive learning, growth, and personal development opportunities and experiences.

Business Services

Bookstore

Location: 211 Bluestone Drive, MSC 2902
Phone: (540) 568-6121
Website: http://www.jmu.edu/bookstore

The JMU Bookstore stocks all textbooks used by the academic units, as well as a large selection of general and technical books. The store also sells school supplies, office computer supplies, Apple and Dell computers, software, clothing, gifts, magazines, and greeting cards. For students’ convenience, the bookstore provides services including special orders for books, textbook buy back, gift cards, bus tickets and computer services.

Card Services

Location: Student Success Center, MSC 3532
Phone: (540) 568-6446
Website: http://www.jmu.edu/cardctr

Card Services issues the JMU access card (JACard), the official identification card for all members of the university community. The JACard allows access to various campus facilities such as residence halls, and many other services. Card Services also has set up a Mobile ID app available on Apple and Android devices that allows access to many of the same services on campus. This app is a supplement to the JACard.

Services include meal plan access, dining dollar and FLEX declining balance accounts, administered by Card Services. FLEX accounts are honored for purchases or services in the bookstore, print services, copy machines, computer labs, library fees, convenience stores, parking, mail services, UREC, UPB movies, University Health Center, Forbes Center and all dining facilities, including on-campus vending machines, as well as many off-campus merchant locations.

Dining Services

Location:  West Campus Dining Hall
Phone: (540) 568-6751
Website: http://www.jmu.edu/dining

We know that dining is an integral part of campus life and see each day as an opportunity to serve delicious food, host great events and provide an overall memorable dining experience. Convinced that nutritious food is essential to a healthy lifestyle and strong academics, we build our menus with health in mind and make eating a well-balanced meal an easy choice.

Meal Plans

Students living on campus are required to purchase a meal plan. Each meal plan contains a set amount of punches to allow entry into all-you-care-to-eat dining halls and Dining Dollars to purchase food à la carte at retail dining locations. Dining Dollars GOLD can also be added for additional spending. Cash and credit card sales are welcome at all dining locations. Personal eating habits, class schedule and leisure activities should all be considered when choosing a meal plan.

Special Diets

We pride ourselves on providing the information and knowledge necessary for students with food allergies, celiac disease and other medically-prescribed diets to make informed food choices in our dining locations. We ensure all dining employees undergo a certified allergy training during on-boarding. To learn more about our special diets program, reach out to our registered dietitian at (540) 568-5731.

Parking Services

Location: Champions Drive Parking Deck, 280 Champions Drive, MSC 1301
Phone: (540) 568-3300
Website: http://www.jmu.edu/parking

Parking Services offers annual, semester and daily parking permits to eligible members of the university community. Permits are available to campus visitors, free of charge, upon presentation of a valid driver’s license and vehicle registration. The department also maintains parking meters throughout the campus that are intended to provide convenient, short-term parking to faculty, staff, students and visitors. Any vehicle parked on university-owned or leased property is required to display a valid JMU parking permit. Hard copies of the Parking Handbook are available free of charge upon request at Parking Services.

Print Services

Location: Medical Arts, Suite 31, MSC 5722
Phone: (540) 568-7300
Location: Engineering/Geosciences (EnGeo; formerly HHS), Room 1002, MSC 4311
Phone: (540) 568-8731
Website: http://www.jmu.edu/printservices

Print Services is owned and operated by the university as a service to the campus community. Two locations provide a full range of photocopying and digital printing services. Services include academic coursepack production, copyright permissions, full color, black/white digital printing, binding and laminating as well as wide format posters/printing. Both locations offer computer labs for working on projects with access to the production machines to complete projects.

Career and Academic Planning

Location: Student Success Center, MSC 1016
Advising: Room 3210
Interviewing: Room 3250
Phone: (540) 568-6555

Employer Relations and Recruiting
Phone: (540) 568-7379
Website: http://www.jmu.edu/cap

Career and Academic Planning coordinates academic advising for all first year students and undeclared students, assists students in choosing or changing their major and deciding upon a career direction, and provides a variety of job search programs and graduate school application services.

Career Advising and Decision-Making

Career and Academic Planning helps students understand the process of deciding on an appropriate major and relating that decision to possible career paths.

Students can meet with professionals and attend various programs to enhance their knowledge of majors, explore career fields, learn career decision-making strategies, discover more about their own interests and strengths and launch an effective internship, job, or graduate school search.

Career Resources and Online Tools

The Career and Academic Planning website offers several free online tools to help students explore majors and career options, research employers and industries, and develop interview skills. Students are able to connect directly with internships, jobs, graduate schools, and programs and services offered by Career and Academic Planning. These online tools include the Career Guide to JMU Majors, FOCUS, Vault, InterviewStream and Handshake.

Graduate School Information

Each fall semester, JMU offers a graduate and professional school fair open to all majors every fall semester. Information on the process of applying to graduate or professional school is available on the Career and Academic Planning’s website. Students can also make an appointment with a career adviser for individual assistance.

Internship and Job Search Services

Connecting with Employers

Business, industry, government, non-profit and educational employers come to JMU throughout the year to conduct job interviews with graduating seniors and internship interviews for all class levels. The Career and Academic Planning website provides information about the on-campus interview program and participating employers, as well as the wide range of opportunities available to students can be found on Career and Academic Planning’s website. Students are able to create a profile on Handshake, an online platform that connects students to on-campus interviews and thousands of positions. Students can also connect with employers and receive feedback on their interviewing skills at InterviewPREP, a one-day interview practice event hosted in the Career and Academic Planning interview center.

Resume Development

CAP offers many resources to assist students with writing resumes. Students can access resume writing resources via the CAP website and participate in resume writing workshops and other programs throughout the year. Students can also meet with career advisers for individual assistance by making an appointment or attending walk-in resume reviews.

Career Fairs

The CAP office sponsors several career fair events each year to provide students with the opportunity to interact with employers and obtain jobs, internships and employment-related information.

Job Search

Job search related workshops and programs are offered throughout the academic year covering topics such as targeted job search strategies, interviewing, networking and use of social media in the search process. Students may also meet individually with a career adviser to tailor their job search. To prepare for interviews, students can use InterviewStream, a web-based interviewing practice application that is available at any time. InterviewStream allows students to record a practice interview related to their major or career choice, review the videos themselves and share it with others for feedback. Job postings for all majors can be found on Handshake, a web-based job search system. Students can use the Vault online industry guides to research specific career fields, obtain job search tips and find additional job listings.

Internships

Handshake and the Career and Academic Planning website offer resources on how to find and apply for internships that span a broad range of career fields. Students can also attend a workshop or meet with a career adviser to tailor their internship search. Vault is an online resource with extensive internship listings. Students are encouraged to speak with their respective academic departments for additional information on internships. If academic credit is desired, arrangements must be made in advance with the academic unit and the Office of the Registrar.

Center for Assessment and Research Studies (CARS)

Location: Lakeview Hall
298 Port Republic Road, MSC 6806
Harrisonburg, VA 22807
Phone: (540) 568-6706
Website: http://www.jmu.edu/assessment

Mission

The mission of the Center for Assessment and Research Studies (CARS) at James Madison University is to provide quality assessment service to the university, to provide applied graduate training in both assessment and measurement, to increase the use of innovative technology in assessment practice, to increase the rigor of measurement and statistical techniques used in assessment practice, and to produce quality scholarship in assessment and measurement.

Vision

To be nationally recognized as a standard of excellence for practice, programs and scholarship in assessment and measurement.

Values

Quality: We value quality in all of our endeavors.

Innovation: We value the use of innovative technology and the use of more rigorous measurement and statistical techniques in assessment and measurement.

Appropriateness: We value a match between the technology or measurement/statistical technique being used and the assessment-related questions being asked.

Research: We value rigorous study of the instruments, technologies and measurement/statistical techniques used to answer assessment-related questions.

Accuracy: We value accuracy in all assessment endeavors, including: the collection of data, the reporting of assessment results and in the application of measurement and statistical techniques.

Multiple Roles: We value our faculty and students having multiple roles and desire both faculty and students to simultaneously be practitioners, teachers, scholars and learners.

Collegiality: We value partnerships with each other, other programs on campus, other institutions of higher education, and other communities in assessment, measurement, and statistics.

Communication: We value open and clear communication with each other and the people we serve.

Diversity of Interests: We are a diverse learning community that promotes mutual respect. We value the variety of faculty and student interests and competencies in assessment, measurement and statistics as well as the various paths and related academic fields that have attracted them to CARS.

Center for Assessment and Research Studies Faculty

• Dr. Alison J. Ames, Assistant Assessment Specialist
• Dr. Deborah Bandalos, Ph.D. Program Director
• Dr. Christine DeMars, Senior Assessment Specialist
• Dr. Sara Finney, Senior Assessment Specialist
• Dr. Keston Fulcher, Executive Director
• Dr. John Hathcoat, Assistant Assessment Specialist
• Dr. Jeanne Horst, Assistant Assessment Specialist
• Dr. Dena Pastor, Senior Assessment Specialist
• Mr. David Yang, Information Security Analyst

Center for Faculty Innovation

Location: Rose Library, Fifth Floor
Phone: (540) 568-4846
Website: http://www.jmu.edu/cfi/

The Center for Faculty Innovation (CFI) provides comprehensive professional development opportunities for JMU instructional faculty at all levels and stages of their careers. CFI initiatives are designed to enhance academic culture and support innovations in teaching, scholarship, and career development. The CFI is staffed by tenured and tenure-track instructional faculty who, as teacher scholars in their academic disciplines, are committed to creating a sense of shared community grounded in academic excellence.

The CFI pursues its vision of comprehensive professional development for all faculty through collaborative partnerships with the JMU community by implementing and assessing of a range of scholarly-based programs. Further, the CFI embraces issues that transcend the individual faculty role, striving to make meaningful contributions to local dialogues and global dynamics. Finally, the CFI strives to enhance academic culture through scholarly initiatives that reflect on the quality and changing nature of higher education.

JMU graduate students are welcome to participate in most CFI activities.

Center for Global Engagement

Location: 100 East Grace Street, MSC 5731
Phone: (540) 568-5209
Fax: (540) 568-3310
Website: http://jmu.edu/global

International Student and Scholar Services

JMU’s International Student and Scholar Services (ISSS) offers support and services to our international community. We are committed to providing timely, accurate and helpful assistance to requests regarding visa issues, employment documents for foreign workers, and all immigration matters pertinent to the students, scholars and staff of JMU. We also provide programs and services to enhance the stay of our international students and scholars, including social activities, informational sessions on issues such as culture shock, academic assistance, etc. Finally, we seek to provide educational programs to the entire campus community highlighting the numerous cultures represented on campus here and to increase awareness of cultures not currently represented.

Semester Abroad Programs

Recognizing its responsibility to provide international experiences to JMU students, the university sponsors semesters abroad in Antwerp, Florence, London, Salamanca and Scotland. JMU students experience life in a different culture and gain direct access to the historical, artistic and sociopolitical traditions of the environment while pursuing an approved course of study toward their bachelor’s degree.

The programs are open to all students in good academic standing. Applicants should have at least a 2.0 grade point average.

International Exchange Programs

The university is committed to increasing the opportunities for students’ global awareness. Numerous exchange programs with schools and universities abroad are available. JMU’s exchange programs are based at prestigious universities around the world, such as Flinders University in Australia; University of Leicester in England; Hiroshima University, Nanzan University and Ritsumeikan University in Japan; Yonsei University in South Korea; the Universidad de Salamanca in Spain; University of Versailles in France; and Malmo University in Sweden. Language requirements and curricula vary.

Exchanges are available to all majors and minors. Students should consult the Center for Global Engagement for application deadlines and further information.

Summer Abroad Programs

During the summer, many international courses and travel study classes are offered (60-70 programs). Specific course offerings vary from year to year. A typical summer schedule might include classes in Argentina, Australia, Belgium, Cameroon, Canada, China, Costa Rica, England, France, Germany, Ghana, Greece, India, Ireland, Italy, Japan, Jordan, Kenya, Lebanon, Madagascar, Malta, Mexico, Montreal, Morocco, the Netherlands, the Philippines, Scotland, South Africa and Spain.

Program Cost

The programs’ costs differ, but all programs include tuition, housing, a basic food allowance, course-related travel, including extended weekend trips, instructional events, such as theater, concerts, historical tours and guest lectures, and some social activities.

All programs exclude the costs of students’ travel to and from the program site. Loans and scholarships may be applied, and semester abroad scholarships and assistantships are available. Students live in a central, convenient part of each city and have ready access to the faculty member in residence or the on-site director if any health problems or emergencies arise. Students enrolled in JMU-sponsored study abroad programs will be covered by a medical insurance policy for the period of time that they are participating in the JMU program.

Interested students can get information about study abroad programs from the Center for Global Engagement.

External Abroad Programs

Students may apply to participate in other approved study abroad programs. The university will accept credits earned abroad at approved institutions in accordance with its policy of accepting transfer credits. Approval of proposed study programs must be obtained from the Center for Global Engagement and the head of the academic unit in which the transfer credit will be awarded.

Center for Multicultural Student Services

Location: Madison Union, Room 207, MSC 3504
Phone: (540) 568-6636
Website: http://www.jmu.edu/multicultural

The Center for Multicultural Student Services celebrates the diversity of JMU students by fostering student growth and development, heightening awareness and educating its constituents regarding ethnic and cultural diversity.

The purpose of CMSS is:

• To assist the university in its goal of recruiting and retaining a diverse student population through a variety of programs and services designed to assist students in achieving their academic and career aspirations.
• To encourage the development of a climate in which the accomplishments of multicultural students are appreciated.
• To create an environment through which multicultural students can continue to share in and contribute to the mainstream of campus life.

The office works diligently to provide the following services:

• Cultural Programming and Awareness
• Leadership Development
• Recruitment and Retention
• Student Support

Cohen Center for the Humanities

Website: http://www.jmu.edu/cohencenter/

The Cohen Center for the Humanities fosters intellectual engagement, interdisciplinary collaboration and a strong sense of community for all graduate students. The center values student empowerment, community, diversity and collaboration. Through programming that includes lectures, workshops and visiting scholars, the center serves as a hub for humanistic inquiry.

Community Service-Learning

Location: Student Success Center, 2nd Floor Room 2100, MSC 1011
Phone: (540) 568-6366
Website: https://www.jmu.edu/csl

Community Service-Learning (CS-L) cultivates positive social change through mutually beneficial service partnerships, critical reflection and the development of engaged citizens. CS-L facilitates intentionally designed short-term immersive and longer-term service experiences that engage students in preparing, reflecting and learning through meaningful service to the community. Students, faculty, staff and community agencies partner to help achieve community-identified goals and prepare students for lifelong engaged citizenship and purposeful community involvement. Students can serve in over 100 community agencies by enrolling in a service-learning course or by coming to the CS-L office.

Students eligible for Federal Work Study can earn their financial aid by tutoring in local elementary schools and by working in local nonprofit organizations to address a variety of community priorities. Check the CS-L website regularly for opportunities to connect.

In addition to local service opportunities, Alternative Break Programs are student developed and led experiences that serve communities in the United States and abroad. Breaks are offered during fall, winter, spring and May breaks. Breaks fill up quickly, so check the ABP website regularly for descriptions and online sign-up information.

Counseling Center

Location: Student Success Center, Room 3100, MSC 0801
Phone: (540) 568-6552
Website: http://www.jmu.edu/counselingctr

The Counseling Center provides free, confidential personal counseling services to all JMU students. Initial visits do not require an appointment as the Counseling Center offers walk-in hours for initial assessments Monday-Friday 10am-3pm.

JMU students experiencing a mental health emergency (e.g., suicidal or homicidal thoughts or actions, sexual assault or other significant traumas) can call or come into the Counseling Center during business hours to speak with a clinician. After regular business hours or on weekends, call the Counseling Center and select “Option 1” to connect to the after-hours crisis line.

Counseling services typically provided at the Counseling Center involve issues such as relationship problems, self-esteem, depression, anxiety/stress, eating and body image concerns, and difficulty adjusting to college life.

Treatment options provided by the Counseling Center include:

• Specialized Treatment Programs:
  • Tackling Anxiety: This treatment program provides effective strategies and interventions to reduce anxiety, worry, nervousness, and panic symptoms.
  • ReSet: Perfectionism: This treatment program helps reduce the pressure to meet expectations.
• Group Counseling: Group counseling is a great way to address a variety of issues within a clinician facilitated small group of participants who meet weekly to discuss their concerns. Groups typically focus on a specific experience, identity, or symptoms (e.g., Self-Compassion, Eating Concerns, Women’s Process, True Selves, Grief, Q2Q).
• Individual Counseling: Individual counseling provides students with the opportunity to freely explore any personal problems or concerns which have a negative impact on the quality of their life. Due to the high demand for clinical services, individual counseling services at the Counseling center are typically brief, student generally meet with their clinician for approximately 3-5 sessions, depending upon treatment needs and availability. Students who request or require longer term treatment are provided with a referral to a clinician or other services in the local community.
• Case Management Services: The Case Managers provide services to students seeking care from the Counseling Center who are assessed as needing additional support due to symptom presentation, lack of resources/means, and elevated risk to themselves or others.
• Sexual Trauma Empowerment Program (STEP): The Counseling Center provides a variety of clinical, educational, consultation, and referral services for survivors of sexual trauma.
• Psychiatric Services: The Counseling Center Psychiatric staff are trained medical professionals who specialize in prescribing medications that may be helpful to students dealing with mental health concerns. Psychiatric services are only available to students who are currently engaged in ongoing treatment at the Counseling Center. Once students are stabilized on medication, they will be transferred to a community provider in Harrisonburg or back home. Students who are interested in only medication, need a refill, or medication management will be referred to a provider in the community.
• Consultation: The Counseling Center staff provide consultation, in person or over the phone, to students, faculty, staff, and others who are concerned about the distressed, unusual, problematic, or potentially harmful behavior of others.
• Outreach Services: Educational programming on a wide variety of mental health topics may be requested through the Counseling Center website.
• Workshops: The Counseling Center offers a variety of free workshops on topics such as assertiveness, self-care, and sleep hygiene to JMU students throughout the semester.
• Multicultural Peer Mentor Program: This program is designed to help first year and transfer multicultural and international students make a successful transfer from high school to James Madison University.
• Self-Care Spaces: The Counseling Center offers two unique spaces for self-care, these are available to all JMU students; you do not need to be a client of the Counseling Center to use these spaces. The Oasis is a great relaxation and stress management resource. The Studio is a great space to engage in expressive arts. 

Graduate Student Association

Website: https://www.jmu.edu/grad/graduate-student-life/gsa
Email: gsa@jmu.edu

The Graduate Student Association (GSA) is a student-led and student-run organization that provides professional and social opportunities to all past, present and future James Madison University graduate students. The GSA was established in 2010 and is growing steadily in the form of participation and events. The GSA conducts workshops and other professional development activities for graduate students, sponsors networking events and social opportunities. 

Every graduate student is considered a part of the GSA. There are no fees.

JMU Learning Centers

Location: Student Success Center, Room 1164
Phone: (540) 568-2932
Website: http://www.jmu.edu/learning

JMU’s Learning Centers support students, faculty and staff through the following programs and free services:

Communication Center

Location: Student Success Center, Room 1155
Phone: (540) 568-4818
Website: http://www.jmu.edu/commcenter

The Communication Center provides resources and assistance with digital and oral communication projects and promotes students’ communication excellence through attention to process, innovation and audience-centered design. The center offers consultations, class workshops, and online resources for faculty and students across campus. The center provides the following services:

• Speech preparation assistance
• Assistance with speech outlines and research
• Speech anxiety reduction strategies
• Developing audience-centered presentations and visual aids
• Enhancement of speech delivery and style

Digital Communication Consulting

Location: Student Success Center, Room 1146
Phone: (540) 568-5184
Website: http://www.jmu.edu/digicomm

DigiComm’s team of trained peer tutors offers one-on-one assistance for any JMU student or faculty member working on a digital project.

Our areas of expertise include:

• assignments utilizing Wix, Weebly, WordPress or other online web builders
• creating your own personal brand and professional portfolio for the job market
• digital storytelling platforms such as Atavist and Spark
• utilizing interactive content tools that bring stories to life. 

English Language Learner Services

Location: Student Success Center, Room 1155
Phone: (540) 568-2881
Website: http:// www.jmu.edu/ells

In addition to opportunities to work on academic skills in a cooperative environment, multilingual learners can seek consultation on such topics as:

• Reading, writing, listening and speaking
• American academic culture
• Multilingual writing groups

Peer Assisted Study Sessions

Location: Student Success Center, Room 1119
Phone: (540) 568-4370
Website: http://www.jmu.edu/pass

Peer Assisted Study Sessions (PASS) help students successfully complete historically challenging courses. Students work together in regularly scheduled out-of-class study sessions that are facilitated by peer educators. These sessions are designed to help students master course content and develop their organizational, study and learning skills. Refer to the PASS website for a current list of supported courses.

Science & Math Learning Center

Location: Student Success Center, Room 1107
Phone: (540) 568-3379
Website: http://www.jmu.edu/smlc

The Science and Math Learning Center (SMLC) provides support to JMU students enrolled in first- and second-year science and mathematics courses by providing a secure, supportive learning environment that fosters independent thinking. The center provides a walk-in tutoring service by both faculty and trained peer tutors in the following subject areas: physics, chemistry, mathematics and statistics. Consult the website for a current list of supported courses. The SMLC is equipped with a 34-unit educational computing lab.

University Writing Center

Location: Student Success Center, Room 1121
Phone: (540) 568-1759
Website: http://www.jmu.edu/uwc

The University Writing Center works directly with student and faculty writers, provides resources on writing strategies and supports writing across campus. The center provides the following services:

• Individualized writing consultations
• Writing space for Writing Center users
• Faculty consultations for designing assignments and responding to student writing
• In-class workshops on writing-related issues for any academic course or department

Dean of Students

Location: Student Success Center, Room 3010, MSC 3534
Phone: (540) 568-6468
Website: http://www.jmu.edu/deanofstudents

Dean of Students supports student learning and interpersonal growth that creates engaged and enlightened citizens and provides support, guidance and advocacy.

The office responds to the informational and personal concerns of students, parents, faculty and staff. Staff in the Dean of Students are committed to helping students and others in the areas of:

• Supporting and advising students and families in crisis and/or challenging situations.
• Assisting students who are considering withdrawing from the university prior to the end of the semester. 
• Notifying faculty of extended absences from class when a student is unable to attend due to extenuating circumstances and will be out more than two days.Such notifications are sent as a convenience for the student, but do not excuse the student’s absence. It is the responsibility of the student to contact each professor upon their return regarding the professor’s policy for missed classes, assignments, etc.
• Consulting with faculty, staff and students regarding distressed and disruptive students; referrals to appropriate resources.

Office of Disability Services and Learning Strategies

Location: Student Success Center, Suite 1202
Phone: (540) 568-6705
Fax: (540) 568-7099
Website: http://www.jmu.edu/ods

Disability services collaborates with the JMU community by providing programs and services that support the university in creating inclusive, equitable environments that value disability, diversity, and accessibility. Services include:

• Equal access to university programs and services
• Provision and coordination of reasonable accommodations
• Disability-related support services
• Liaison to faculty, staff and students on disability related issues

Disability services is comprised of the following areas:

Accessible Media & Technology

Email: alt-media@jmu.edu
Website: http://www.jmu.edu/ods/accommodations/accessible-media

Accessible Media & Technology provides course materials in alternative formats for students with qualifying disabilities, manages the accessible technology labs, and supports university faculty and staff with designing accessible course materials. Services include:

• Textbooks and articles in alternative formats such as audio, large print, accessible PDFs and Braille
• Captioning for videos and recorded audio
• Educational programs on creating accessible course materials

Accessible Technology Computer Labs with specialized software and furniture are located in Carrier Library (Room 119), Rose Library (Room 1204) and the Student Success Center (Suite 1202).

Learning Strategies Instruction

Email: lsi@jmu.edu
Website: http://www.jmu.edu/lsi

Learning Strategies Instruction (LSI) is the direct-instruction of curriculum-based strategies designed to improve the actual process of learning. Available to any student, LSI promotes learning efficiency in current courses and is available in such areas as:

• Time management
• Memory/Recall
• Note-taking
• Reading comprehension
• Studying
• Test-taking

Screening & Referral Service

Website: http://www.jmu.edu/ods/accommodations/screening-and-referral.shtml

This office provides a two-hour clinical interview exploring a broad range of historical, academic, study habits/skills, academic frustrations and emotional components. A screening is not for ADHD or Learning Disabilities and does not yield a diagnosis; rather, it assists in the decision-making process for recommending the next steps for the student.

Housing Accommodation Request Committee

Email: SHRC@jmu.edu
Website: https://www.jmu.edu/orl/housing/requests.shtml

The Housing Accommodation Request Committee reviews requests for housing accommodations such as air conditioning and elevator access due to functional limitations stemming from disability or medical condition. Please check the website listed above for deadlines.

Office of Equal Opportunity

Location: 1017 Harrison St., MSC 5802
Phone: (540) 568-6991
Email: oeo@jmu.edu
Website: http://www.jmu.edu/oeo

The Office of Equal Opportunity administers JMU’s commitment to providing an equitable and safe environment for the entire JMU community. JMU adheres to a strict policy that prohibits discrimination of any kind in JMU’s hiring practices, admissions, academics or programs involving JMU employees or students. The Office of Equal Opportunity is a resource for all university community members to ensure the protections and rights provided in the non-discrimination policy and other university polices and/or state and federal laws.

The responsibility for overall coordination, monitoring and information dissemination about JMU’s program of equal opportunity, non-discrimination and affirmative action is assigned to the Office of Equal Opportunity. The OEO also monitors JMU’s compliance with federal and state laws.

Any university community member who believes they have been subjected to discrimination due to age, disability, race or color, national or ethnic origin, political affiliation or belief, religion, sex, sexual orientation, gender identity or expression, veteran status, parental status (including pregnancy), marital status, family medical or genetic information may file a complaint with the OEO. Our office investigates complaints of discrimination and harassment and provides preliminary findings.

Information Technology

 Website: http://www.jmu.edu/computing/af

Information Technology Help Desk

Students have access to the Information Technology Help Desk for answers to computing questions. Students may call the Information Technology Help Desk at (540) 568-3555, or visit http://www.jmu.edu/computing/helpdesk.

Computing Policies

Polices regarding computer use are available on the University Policies Web site. Refer to University Policies: 1201, Information Technology Resource Management; 1204, Information Security; 1205, University Data Stewardship; 1207, Appropriate Use of Information Technology Resources; and 1209, Electronic Messaging.

Computer Purchases

The JMU Bookstore offers computer systems, software and peripherals at special contract pricing. Customized Dell and Apple computer systems are configured to meet JMU network and academic guidelines. Dell and Apple hardware warranty repair services are also available to all students.

Computer Security

Students can learn how to operate their computer safely through the R.U.N.S.A.F.E. program at http://www.jmu.edu/computing/runsafe/.

Connecting to the JMU Network

CampusNet is the on-campus student network in residence halls which has high-speed access. Many off-campus apartment complexes provide Ethernet connections to the JMU network. Contact Off Campus Life to find out which apartment complexes provide this service.

Wireless is also available on campus. There are 160 access points in over 65 different locations including the libraries, bookstore, Top Dog Cafe and quad. Wireless is available in all academic buildings and in designated areas in the residence halls. For a complete listing of university-provided wireless locations, visit the Computing website.

A Wireless Open House is offered in the fall for students to set up their wireless laptops and ask questions.

Electronic Identification

All JMU students receive an electronic identity (e-ID) free of charge as they enroll at the university. An e-ID is automatically generated from the name submitted on a student’s admissions application. This electronic identity can be used to send and receive electronic mail and for access to a variety of other systems and services.

Student Computer Labs

More than 500 Windows and Macintosh computers are available in student labs throughout campus. The labs offer a variety of word processing, spreadsheet, graphics, presentation and statistical software. There are two labs open 24 hours a day, seven days a week. To view the locations and hours of the labs, or to find specific software, visit the Computing Web site at http://www.jmu.edu/computing/.

JMU Libraries

Carrier and Rose Libraries, Music Library, Educational Technology and Media Center

Phone: (540) 568-6150
Website: http://www.lib.jmu.edu

At JMU, the libraries are here to support the academic and creative success of all students. We offer comfortable and safe places to learn, explore and collaborate in four locations — Carrier Library, Rose Library, the Music Library and the Educational Technology and Media Center. In the makerspaces in Carrier and Rose, students can tinker, craft and invent with a wide range of technologies including 3-D printers, virtual reality, sewing machines and more. The Libraries’ knowledgeable staff are eager to help students find what they need, whether at a service desk, in an online chat, in a workshop, or by appointment.

Carrier Library is located near the Quad and welcomes about 1 million visitors per year. Carrier offers three floors of study spaces for individuals and groups, JMU Special Collections for rare and valuable items, a makerspace, a café, and lots of charm. It also holds our collections related to the arts, humanities, and social sciences.

The Educational Technology Media Center provides educational technology resources to students in the College of Education and Professional Education Unit, but its library space in Memorial Hall is available for all members of the JMU community to learn, study, and collaborate.

The Music Library primarily serves the School of Music, but its specialized resources are open to everyone.

Rose Library welcomes about half a million visitors per year, providing five floors of beautifully lit spaces for individual and collaborative study, a café, a makerspace, and a 24-hour study area with a secure entrance and a computer lab. Rose Library also holds our science, health science, and technology collections.

Center for Instructional Technology

Phone: (540) 568-7061 Website: http://cit.jmu.edu

The Center for Instructional Technology (CIT) is a central resource for the development and exploration of instructional technologies. CIT staff and student associates are available to serve faculty and staff on a walk-in basis or by scheduling an appointment for focused assistance. CIT staff work with faculty on instructional planning, design of instructional materials, production of instructional materials and coordination of resources for project implementation. In the walk-in production facility, faculty, staff and students can check out digital cameras, master a CD-ROM, scan flat art and 35mm slides, and create color prints, transparencies, digital graphics, publications, classroom presentations and Web pages. In addition, a technology teaching station is available to practice professional and classroom presentations.

The center is also available for JMU students. Students assisting faculty members with the development of materials may use the center during open hours after the requesting faculty member has signed an authorization form. Students working on class projects may use the center during evening hours.

The center offers a variety of faculty development opportunities including hands-on workshops, in-depth technology concentrations, informal discussions and scheduled project support sessions. The center’s instructional technology grants program, mGrants, encourages faculty to develop and implement creative methods of instruction. These grants provide faculty with consulting services, support services and funding to design and develop course materials, experiment with new teaching models and promote active learning.

Off Campus Life

Location: Festival Conference & Student Center, Room 1130
Phone: (540) 568-6071
Website: http://info.jmu.edu/ocl/

The Office of Off Campus Life (OCL) assists students gain the necessary knowledge and skills to make informed decisions within the JMU off campus community. They can assist with legal and community responsibilities, leasing and subleasing, working with landlords, budgeting, etc.  The office maintains a database of available housing in the local area.

Public Safety

Location: Anthony-Seeger Hall, MSC 6810
Phone: (540) 568-6913
Website: http://www.jmu.edu/publicsafety

The Office of Public Safety consists of law enforcement and safety services. The office supports and advances the educational purposes of the university through the provision of a safe and secure environment for learning, working and personal development.

Police

The university police are commissioned officers with comprehensive law enforcement powers. University police continually patrol JMU’s campus and facilities, providing full-service protection to the JMU campus community.

The Campus Police Cadet Program carefully screens and trains students to aid the university police. Cadets are on duty from 7 p.m. until 2 a.m. each weeknight and until 3 a.m. on weekends. Cadets are responsible for patrolling the campus and securing academic and administrative buildings each evening. In addition, they provide escort services to students walking across campus. When cadets are off duty, university police officers escort students as needed.

Safety

The university safety engineer is responsible for conducting safety surveys and inspections; investigating fires, hazardous material spills and other dangerous conditions; and providing environmental and workplace safety and health awareness training.

Office of the Registrar

Location: Student Success Center, Room 5300, MSC 3528
Phone: (540) 568-6281
Website: http://www.jmu.edu/registrar

The Office of the Registrar is responsible for:

• Athletic certification
• Class enrollment
• Class schedule preparation
• Degree audits
• Diploma issuance
• Enrollment verifications
• Graduation
• Student records
• Transfer credit evaluation
• Transcript issuance
• Veteran’s Affairs

Residence Life

Location: Huffman Hall, MSC 2401
Phone: (540) 568-4663
Website: http://www.jmu.edu/orl/

The Office of Residence Life oversees multiple functions related to living and learning at James Madison University. Offices and programs within the department focus on student learning, student development and successful transitions throughout the university experience.

Student Learning Initiatives focuses on the development of resident students by offering many services and programs specifically targeted toward this group. Community Development oversees the selection, training and supervision of residence hall staff, develops policies and procedures for hall operations, and administers the delivery of programs and services designed to promote student success. Housing Operations manages all university-sponsored housing facilities, including the administration of contracts and room assignments. Business Operations coordinates all maintenance and housekeeping services and manages residence hall summer projects.

Graduate Student Housing

The university does not currently offer housing for graduate students. Students interested in more information regarding university housing may contact the Office of Residence Life.

Office of Student Accountability and Restorative Practices

Location: Student Success Center, Room 2122
Phone: (540) 568-6218
Website: http://www.jmu.edu/osarp

We support JMU’s mission by developing and upholding university standards with cooperation from students, faculty, and partners in order to promote accountability, student development, and the restoration of the individual and the community.

Student Government Association

Location: Madison Union, Room 331, JMU Box 8022
Phone: (540) 568-6376
Website: http://sga.jmu.edu/

The Student Government Association of James Madison University is an organization dedicated to collaborating with all members of its community to advocate for student opinion, while fostering a proactive, inclusive environment.

SGA promotes the welfare of students by providing the medium through which students can actively voice their concerns and by serving as a liaison between the students, faculty and administration at JMU.

Student Handbook

Website: http://www.jmu.edu/handbook

The Student Handbook contains all university policies and explains the campus accountability processes, as well as the process used to address allegations of Sexual Misconduct and Title IX Sexual Harassment. It is important to note that processes and policies can change; the information in the online handbook is the most up-to-date version used by OSARP. It is your responsibility to know and follow federal, state and local laws as well as JMU policies.

Student Success

Location: Student Success Center, Room 3010, MSC 1012
Phone: (540) 568-5959
Website: http://www.jmu.edu/successcenter

At JMU, all students can be successful if they rise to the challenges they face as students, take full advantage of the many academic and student support services available to them on the campus, and participate deeply in engagement opportunities on campus and beyond.

Student success succinctly describes JMU’s pervasive philosophy of collaborative, campus-wide efforts to coordinate programs and support services that: help students become more efficient, effective and engaged learners; address students’ physical and emotional health; and provide advice and assistance for a variety of financial, curricular, technical and employment concerns.

The James Madison University Student Success Center houses a number of university departments, resources and functions that support student learning, student health and student services. These include: Card Services; Career and Academic Planning; Centennial Scholars Program; Community Service-Learning; Counseling Center; Dining Services; EPIC Center; Financial Aid and Scholarships; Information Technology Computing Support; Learning Centers; Learning Strategies Instruction; LGBTQ & ALLY Education Program; Madison Advising Peers; Office of Disability Services; Office of Student Accountability and Restorative Practices; Office of the Registrar; Orientation Office; Student Affairs Technical Services; Student Employment; Student Life & Involvement Associate Vice President; Student Success Center Operations; University Business Office; University Health Center; and Wellness, Orientation, & Multicultural Engagement Associate Vice President. The Student Success Center is a comprehensive facility unlike any other in scale and scope of programs, services and resources. All of the departments in the center collectively contribute to the success of all JMU students.

Title IX

Location: 4035 Madison Hall, MSC 7806
100 E. Grace Street
Phone: (540) 568-5219
Email: titleix@jmu.edu
Website: https://www.jmu.edu/access-and-enrollment/titleIX/index.shtml

Title IX of the Education Amendments of 1972 prohibits discrimination based on sex in educational programs and activities receiving federal funding. Title IX states, “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”  Sexual Misconduct, including Sexual Assault and Sexual Harassment, are all forms of sex-based discrimination prohibited by Title IX.  JMU Policy 1340 in conjunction with Policy 1324 and Policy 1302 set out the university’s commitment to providing a learning environment and workplace free from all forms of illegal sex discrimination and provides procedures for university students, employees, visitors, and affiliates to file reports and/or formal complaints.

The Title IX Coordinator is the Chief Title IX Officer, who is responsible for overseeing the university’s compliance with Title IX including receiving and responding to incidents of sexual misconduct involving JMU community members. Contact information and procedures for filing reports and/or formal complaints is available on the Title IX website.

University Advising

Location: Roop Hall, Room 200 MSC 1024
Phone: (540) 568-7350
Website: http://www.jmu.edu/advising

University Advising supports students from matriculation to graduation, assisting with their academic planning and contributing to their academic success. The office also develops advising resources for students and faculty and maintains the academic advising website for the university.

First-Year Academic Advising

Academic advising is vital to student success. First-year advisors assist students in shaping their educational experience to meet specific intellectual, personal, and career goals. Advisors do not decide their students’ goals or educational program but instead help them learn how to develop appropriate goals, make good choices that enhance learning and personal growth, and succeed in and out of the classroom.

During summer orientation, all new students are assigned to first-year advisors who discuss with them our programs of study, academic policies and procedures, incoming credit, and class enrollment procedures. These advisors continue to work with first-year students until midway through the spring semester, at which time those students with a declared major are assigned to advisors within their academic unit. Students who are still exploring majors are assigned to a professional academic advisor in University Advising. Students must declare their major by the beginning of their sophomore year. Please refer to Academic Policies and Procedures for information on declaring a major.

JMU students are responsible for the educational choices they make; however, they make these choices in a supportive environment. Effective academic advising is a relationship between the student and their advisor. Students must be aware of their own interests, values, and goals; knowledgeable about relevant policies and requirements; and willing to take initiative in seeking assistance when needed. Our academic advisors respond to their students as individuals, are aware of their progress, and help them make connections between academic choices and career possibilities.

Major Academic Advising

University Advising provides full-time academic advising support for major exploration and in select academic programs with large student enrollments to help students make progress in major requirements. Full-time academic advisors are joint appointments between the academic unit and University Advising.

International Study Center Students

The international advising coordinator helps international students make progress from the International Study Center to JMU by assisting them with General Education requirements, selection of a major, graduation requirements, and course registration.

Prospective Transfer Students

Prospective transfer students should choose courses carefully at their current college or university, completing General Education and major coursework that prepares them to make timely progress in their major after transferring to JMU. University Advising maintains online resources to help prospective students understand transfer equivalencies in each major and administers a co-advising program to provide assistance with academic planning to current community college students. JMU’s two Transfer Advising Coordinators hold regular office hours on the campuses of Blue Ridge, Lord Fairfax, Northern Virginia, and Piedmont Community Colleges, and are available to students at other community colleges or four-year institutions through virtual advising meetings.

New Transfer Students

University Advising coordinates the advising and class registration process for new transfer students matriculating to JMU in the fall and spring semesters. All new transfer students who have earned at least 30 transfer credits must declare a major upon entering the university and are advised by an academic advisor in their major. Advisors support new transfer students in reviewing transfer credit, enrolling in classes, developing academic goals, exploring career opportunities, connecting to campus resources, and understanding academic policies and procedures.

Madison Advising Peers

Madison Advising Peers (MAPs) are JMU students who care about their fellow students and are committed to helping them achieve their college goals. MAPs work in conjunction with faculty advisors by providing supplemental academic advising information and assisting other JMU undergraduate students who may have general advising questions. A MAP can be a supportive and friendly resource for students who feel overwhelmed and confused. Visit the MAPs in Roop Hall 201 or email madisonadvisingpeers@jmu.edu with questions.

University Health Center

Location: Student Success Center, MSC 7901
Phone: (540) 568-6178
Fax: (540) 568-6176
Website: http://www.jmu.edu/healthcenter

The University Health Center is staffed by a team of board-certified medical providers, substance abuse prevention specialists and certified health educators who administer care in a confidential and professional manner.

New students at JMU are required by state law to submit specific information about immunizations.  JMU does NOT require a physical exam, but you must comply with the immunization requirement prior to attending classes.  Therefore, it is mandatory that you complete the following steps:

1. Print the JMU immunization form (http://www.jmu.edu/healthcenter/Forms/Immunization%20Form) and have it completed and signed by a health care professional. If a different immunization form is used by your health care provider or you have a completed one from another college or university, it will be accepted in lieu of the JMU form.
2. Log in to your MyJMUChart account (http://www.jmu.edu/healthcenter/myjmuhealth) to upload a scanned copy of the completed and signed immunization form, as well as a copy of your health insurance card (front and back):
3. While in your MyJMUChart account, complete the required TB Assessment (four questions) and the brief Health History (four questions) under the “forms” tab.

These steps only have to be completed once, not every year.

The University Health Center offers office visits at no additional cost and low-priced specialty services to students.

In addition, the health center offers:

• Alcohol and other drug prevention, intervention and recovery programs and services
• Allergy Clinic
• General Medicine Clinic for routine and preventative care
• Health education programs 
• International travel immunizations
• Lab services
• LGBTQ & Ally Education Program
• Patient advocate
• Peer health education organizations:
  • CARE (Campus Assault ResponsE, which runs a 24/7 sexual violence response hotline when JMU is in session)
  • REACH (Reality Educators Advocating Campus Health)
• Pharmacy dispensing (for prescriptions written by on-campus providers)
• Nutrition services
• X-ray services
• Safer Sex Supplies
• Sexual violence prevention and advocacy services
• Specialty clinics including dermatology and orthopedics
• Urgent Care Clinic
• Women’s Health Clinic

University Recreation

Location: University Recreation Center, MSC 3901
Phone: (540) 568-8732
Website: http://www.jmu.edu/recreation

The University Recreation (UREC) team is here to motivate and support students to live well-balanced and active lives throughout the college experience and beyond!

JMU is a very active campus where 92% of students visit UREC at least twice a month and 99% of students indicate that they are satisfied or very satisfied with UREC facilities. UREC is located centrally on campus and JMU’s outdoor recreation facility, University Park, is located adjacent to the JMU Arboretum. Students just need their JACard to enter these facilities as membership is included with student fees. UREC is a vast recreation center with gyms, courts, tracks, aquatic areas and fitness space. The Equipment Center is open for checking out sporting equipment and for locker and towel services. UREC also features specialized areas such as climbing and bouldering walls, a demonstration kitchen, a café, rooms for massage, meditation, personal training, fitness assessment, nutrition counseling, small group training, bike repair and athletic training. University Park, located at 1090 Devon Lane, includes an open event lawn, tennis, sand volleyball and basketball courts, sports turf, pavilion, disc golf course, and TEAM Challenge Course.

By the time JMU students graduate, 95% report having participated in at least one UREC program or service, which range from adventure, aquatics, fitness, group exercise, informal recreation, intramural sports, nutrition, safety, sport clubs, wellness and youth programs. UREC offers a variety of health promotion, prevention, and outreach activities throughout the school year — such as workshops, coaching, trainings, films and other events that teach and empower JMU students to make healthy lifestyle choices.

A valid JACard is needed to enter UREC and University Park. Online registration is available for activities and services. Programs with fees can be registered for in-person at UREC using FLEX or online at URECregister.jmu.edu using a credit card.

University Unions

Location: Madison Union, Room 200, MSC 3501
Phone: (540) 568-3341
Website: http://www.jmu.edu/universityunions

The University Unions Department reflects a broad range of programs, facilities and services created to build a sense of community for the campus as a whole. The facilities are the gathering places for the campus, with meeting rooms, assembly spaces, lounges and support services available. They are places where ideas come to life, learning is put into practice and the various constituencies of the campus find common ground.

University Unions is comprised of the following units:

The Dux Leadership Center

Location: Madison Union, Room 330, MSC 3503
Phone: (540) 568-5901
Website: http://www.jmu.edu/dux

The Dux Leadership Center (pronounced “dukes,” which is Latin for “to lead” or “leadership”) helps JMU students become better leaders. The center provides leadership programs like MYMOM, the Strengths Conference based on Gallup’s Clifton Strengths Finder assessment, as well as 1:1 leadership coaching programs and opportunities. Students may check out equipment, books and other resources useful for leadership development, team building and experiential learning leadership activities.

Professional staff in the Dux Leadership Center are certified trainers for the DISC Personality Assessment program and can provide customized workshops to help people learn more about themselves, how to connect with others and how to build teams more effectively. They also serve as leadership consultants, assisting individuals, groups and organizations in the development of their leadership capabilities.

Festival Conference and Student Center Scheduling

Location: MSC 4201
Phone: (540) 568-8932
Website: http://www.jmu.edu/festival

Festival Conference and Student Center provides gathering places for the campus with meeting rooms, assembly spaces, lounges and support services available. It provides a comprehensive approach to the coordination of services necessary for campus events and coordination of scheduled meetings and conferences throughout the year.

Facilities Services (University Unions)

Location: Madison Union, MSC 3501
Phone: (540) 568-5555
 

Festival Conference and Student Center, MSC 4201
Phone: (540) 568-1715

Three buildings house the programs and services which the University Unions provide for the JMU community. They are the Madison Union, Grafton-Stovall Theatre and Festival Conference & Student Center. Facilities Services address physical building, operations and information concerns in these spaces.

Fraternity & Sorority Life

Location: Madison Union 404, MSC 3501
Phone: (540) 568-4195
Fax: (540) 568-6444
Website: http://www.jmu.edu/osai/

The Office of Fraternity & Sorority Life works with social fraternities and sororities to foster cooperation and communication amongst the chapters, the university and the community. Staff members advise the InterFraternity and Panhellenic Councils, as well as Greeks Advocating the Mature Management of Alcohol (GAMMA), Greek InterVarsity and Order of Omega Greek Leadership Honor Society. Staff members also work with individual chapters to promote the development of character, leadership, scholarship and service.

Madison Union 

Location: Madison Union, Room 245, MSC 3506
Phone: (540) 568-6330
Website: http://www.jmu.edu/osai/

Madison Union and Grafton-Stovall Theatre provide gathering places for the campus with meeting rooms, assembly spaces, lounges and support services available.  It provides a comprehensive approach to the coordination of services necessary for campus events and coordination of scheduled meetings and conferences throughout the year.

Student Activities, Leadership & Involvement

Location: Madison Union, Room 320, MSC 3502
Phone: (540) 568-8157
Fax: (540) 568-2382
Website: http://www.jmu.edu/osai/

The Office of Student Activities Leadership & Involvement hosts Student Organizations, Mad4U, PLA – Presidents Leadership Academy and the University Program Board. The Office of Student Activities, Leadership & Involvement provides a wide range of educational, social and cultural events, as well as support services for all JMU student clubs and organizations. The BeInvolved website offers access to all student organizations on campus. Student Organization Night at the beginning of each semester offers an opportunity for all students to meet members of clubs, learn about organizations and discover how to become involved with them.

Taylor Down Under

Phone: (540) 568-7853 or (540) 568-5555

Located on the ground floor of Madison Union, this huge space is comprised of a lounge, billiard tables, fooseball, iPads for loan, board games and Auntie Anne’s Pretzel Shop with Carvel ice cream.  The TDU lounge area is a popular hangout for all students. There is a computer lab for student use, wireless printing, evening entertainment on the TDU Stage, comfortable seating and an information desk.

University Program Board

Location: Madison Union, Room 324, MSC 3505
Phone: (540) 568-6217
Website: http://www.jmu.edu/upb

Campus entertainment is scheduled through the University Program Board, a student organization advised through Student Activities, Leadership & Involvement. Concerts, films, speakers, trips and numerous other activities designed to complement the educational mission of JMU are arranged by the UPB. The board also solicits collaborative programs with other student organizations, university departments and schools. Committees for which students may volunteer include film, special events, center stage, spirit and traditions and spotlight sounds.

Withdrawal from the University

Location: Dean of Students
Student Success Center, Room 3010, MSC 3534
Phone: (540) 568-6468
Website: http://www.jmu.edu/deanofstudents

The Dean of Students assists students who are considering withdrawing from the university after the first three weeks of the semester. The student and staff member discuss personal, financial and academic implications including pertinent policies and procedures directly involved with their withdrawal. The staff member will provide and assist the student with the proper withdrawal procedure. Details regarding the process are located at http://www.jmu.edu/studentaffairs/departments/deanofstudents/withdrawals-loa.shtml.